Memberships and activity passes

Offer recurring memberships and prepaid activity pass bundles to your customers.

Memberships and activity passes give customers flexible ways to pay for your activities beyond one-off bookings. Memberships provide ongoing access with recurring billing, while activity passes let customers prepay for a bundle of sessions.

Memberships

Memberships are recurring subscription plans that give customers access to benefits like discounted bookings, exclusive activities, or automatic discounts at checkout.

Create a membership plan

1. Open memberships

   Navigate to your memberships section and select Create Membership.

2. Set the plan details

   Enter the membership name, description, and recurring price. Choose a billing interval (monthly, quarterly, or yearly).

3. Add benefits

   Define what members receive. This typically includes a membership discount that auto-applies at checkout.

4. Publish

   Make the membership available on your booking page for customers to sign up.

Membership discounts

When you link a discount code to a membership, it is automatically applied whenever the member checks out. Membership discounts are always auto-applied and stackable, so members can combine their membership benefit with other promotional codes.

You can configure how long the associated Stripe coupon lasts:

• Forever — the discount applies for the entire membership duration
• Time-limited — the discount applies for a specified number of months

Billing

Memberships are billed through Stripe. When a customer signs up:

1. A Stripe subscription is created with the configured billing interval.
2. Payments are collected automatically on each billing cycle.
3. If a payment fails, Stripe’s retry logic attempts to collect again.

Activity passes

Activity passes are prepaid bundles that give customers a set number of sessions to use over time. They are ideal for regular attendees who want a better per-session price.

Create an activity pass

1. Open activity passes

   Navigate to your activity passes section and select Create Pass.

2. Set basic details

   Enter the pass name, description, and upload an optional image.

3. Configure pricing and validity

   Set the price, max redemptions, and expiry. Expiry can be a number of months after purchase or a fixed date.

4. Set redemption rules

   Choose which activities the pass can be redeemed against. Optionally enable Single user only to restrict the pass to one family member (see below).

5. Set purchasing rules

   Choose whether the pass is available to anyone or restricted to membership holders. If members-only, select which memberships are eligible.

Single user only

By default, an activity pass can be used by any participant in a booking. When you enable Single user only, the pass is locked to a specific family member chosen at the time of purchase.

• During checkout, the buyer selects which family member the pass is assigned to.
• Only bookings that include that specific user will have the pass discount applied.
• Confirmation emails display the name of the restricted user so both you and the customer know who the pass belongs to.
• If the pass is also restricted to certain memberships, only family members who hold a qualifying membership can be selected.

This is useful when you want to ensure a pass is non-transferable — for example, a 10-session pass that should only be used by one child rather than shared across the family.

Redeeming a pass

When a customer with an active pass books an eligible activity, they can apply the pass at checkout instead of paying the full price. Each booking deducts uses from the pass balance based on the number of participants. For example, a booking with three participants deducts three uses.

Activity pass discounts stack with other discounts, so customers can combine a pass with promotional codes or membership benefits.

Accounting

If you use Xero accounting sync, assign accounting categories to your membership plans and activity passes. This ensures revenue is categorized correctly on Xero invoices.

Discounts

Both memberships and activity passes are eligible for discount codes. When creating a discount, enable Memberships or Activity passes under product eligibility to allow the discount to apply.

Related guides

Discount codes

Create discounts for memberships and passes.

Payments

How Stripe handles membership billing.