Donations

Accept charity donations at checkout with optional Gift Aid support.

You can add a donation prompt to your checkout flow, giving customers the option to contribute to a charity of your choice when completing a booking. If you operate in the UK, you can also enable Gift Aid to increase the value of each donation by 25%.

Enable donations

1. Open charity settings

   Go to your account settings and select the charity section.

2. Turn on donations

   Toggle donations on and enter the name and description of the charity. You can also upload an image that appears alongside the donation prompt at checkout.

3. Enable Gift Aid (optional)

   If your charity is eligible for Gift Aid, toggle the Gift Aid option. When enabled, customers see a Gift Aid form during checkout where they can provide their details for HMRC.

How it works

When donations are enabled, a donation box appears during checkout. Customers can:

• Choose from suggested donation amounts or enter a custom amount
• Skip the donation entirely — it is always optional

The donation is added to the basket alongside any bookings, shop products, or other items. Payment for the full basket (including the donation) is processed through Stripe in a single transaction.

Gift Aid

Gift Aid is a UK tax scheme that lets charities claim an extra 25% on donations from UK taxpayers at no additional cost to the donor.

When you enable Gift Aid in your charity settings, the donation box expands to include a short form where donors provide:

Field	Required for Gift Aid
Title (e.g. Mr, Mrs, Ms, Dr)	No
First name	Yes
Last name	Yes
Home address	Yes
City	Yes
Postcode	Yes
Country	Yes

The donor must also accept the Gift Aid declaration confirming they are a UK taxpayer.

Gift Aid details are stored with the donation record. You can use this information when submitting Gift Aid claims to HMRC.

Viewing donations

Donations appear as line items in the basket and are included in your standard financial reports. Each donation record includes:

• The donation amount
• The charity name
• Whether Gift Aid was claimed
• The donor’s details (if Gift Aid was enabled)

Exporting donations

You can export a dedicated report of all successful donations for a given date range. The donation export is separate from the general basket and product exports, and includes the full Gift Aid details you need for HMRC submissions.

To export donations, go to your Finances page and select the Donations export type. Choose a start and end date, then download the report.

Exported fields

Each row in the export represents a single donation line item and includes the following columns:

Column	Description
basket_uuid	Unique identifier for the basket containing the donation
basket_success_timestamp	Date and time the payment was completed
payment_option	Payment method used (e.g. card, terminal)
account_name	Name of the customer who made the donation
account_email	Customer email address
account_phone	Customer phone number
charity_name	Name of the charity receiving the donation
donation_amount	Donation amount in your currency
donation_refunded_amount	Amount refunded, if any
is_gift_aid	Whether Gift Aid was claimed (yes or no)
gift_aid_declaration_accepted	Whether the donor accepted the Gift Aid declaration
donor_title	Donor’s title (e.g. Mr, Mrs, Dr)
donor_first_name	Donor’s first name
donor_last_name	Donor’s last name
donor_address_line1	First line of the donor’s home address
donor_address_line2	Second line of the donor’s home address
donor_city	Donor’s city
donor_postcode	Donor’s postcode
donor_country	Donor’s country

The donation export only includes successful baskets. Pending, expired, or failed transactions are excluded.

Using the export for Gift Aid claims

The donation export contains all the fields required by HMRC for Gift Aid claims. Filter the export by is_gift_aid = yes to extract only Gift Aid-eligible donations, then use the donor name, address, and declaration fields to prepare your submission.

Related guides

Payments and Stripe

How payments are processed, including donations.

Online bookings

The checkout flow where donations appear.